Reference

Our Terms & Conditions, Clearly Laid Out

When you open an account with macanbola link, these terms govern how your wallet, withdrawals, and gameplay work.

Account RulesDeposit & Withdrawal TermsDispute ResolutionPayment SecurityYour Account Rights
macanbola link Our Terms & Conditions, Clearly Laid Out
REACH US ANYTIME

How to Contact Us About These Terms

Team online

Live Chat Support

Open a chat from the lobby during operating hours. We respond to account and terms questions within minutes. Available seven days a week to clarify any policy point.

Email Support

Send account-related questions or dispute notices to our support email. We log every request and reply within 24 hours with documentation if needed.

Account Settings

Update your contact details, review your activity log, and check deposit/withdrawal history directly in your account. Verify your records match our system anytime.

SECURITY & TRANSPARENCY

How We Handle Your Data & Account Safety

Data Encryption

All transactions and login sessions are encrypted end-to-end. Your payment details are never stored after confirmation. We follow industry-standard protocols for data at rest and in transit.

Account Verification

When you withdraw, we verify your identity using your registered details and payment method. This prevents unauthorised access and meets local financial compliance rules.

Payment Method Security

Deposits via DANA, OVO, GoPay and QRIS are processed through official provider channels. We never handle your payment credentials directly; providers manage authentication and fund transfer.

Dispute Handling

If you report an unauthorised transaction or account issue, we investigate within 48 hours using your transaction logs and account activity. Outcomes are documented and shared with you in writing.

Data Retention

We keep transaction records, verification documents and account activity logs for the duration your account is active, plus 24 months after closure. You can request a data export anytime.

Policy Changes

When we update these terms, we notify you via email and in-lobby banner. Changes take effect 14 days after notice. You can request clarification or dispute any update through support.

Frequently Asked Questions About Our Terms

Deposit disputes are handled by your payment provider first. Once confirmed by them, contact our support with your receipt and provider reference. We work with them to resolve the issue, but depends on local law and your bank's procedures. This typically takes 5–10 business days.

You can withdraw at any time from your available balance. However, some withdrawals may require account verification if you've made a large deposit or haven't withdrawn before. Verification usually completes within 2 hours during support hours.

Your account remains open and your balance intact. We don't close dormant accounts or deduct maintenance fees. However, depending on local law, we may freeze withdrawals after extended inactivity and ask you to re-verify before processing funds.

No. One person, one account is our core rule. If we detect duplicate accounts linked to the same identity, payment method or device, we'll close all but one and may forfeit balances. This protects both you and the integrity of our lobby.

Contact live chat or email support immediately with the date and time of suspicious activity. We'll freeze your account, review the transaction log, and help you secure your login. If funds were taken, we'll investigate and work with your payment provider to recover them.

Yes. You can adjust your withdrawal limits in account settings at any time. Changes take effect immediately for new withdrawal requests. Contact support if you want to increase limits beyond standard tiers; we'll verify your identity and approve within 24 hours.

All game results are recorded server-side with timestamps and seed values. If you dispute a payout, provide the game ID and time, and we'll pull the full play history for review. Disputes are resolved within 48 hours; outcomes are sent in writing with supporting data.