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How We Protect Your Privacy on macanbola link

When you open an account with us and deposit via DANA, OVO, GoPay or QRIS, your personal details and transaction history stay encrypted and secure.

Encrypted account storageLocal payment data securityTransparent data handling
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macanbola link How We Protect Your Privacy on macanbola link
REACH OUR TEAM

Privacy Questions – Get in Touch

Team online

Live Chat

Open the chat widget in the bottom-right corner of the lobby or account page. Our team responds during operating hours to clarify what data we hold and how to request access or changes.

Email Support

Send privacy inquiries to our support address listed in your account settings. Include your username and the specific data concern; we aim to respond within two business days.

Account Settings

Log in, go to Profile → Privacy & Security to view your stored data, linked payment methods and download a copy of your account history directly from the dashboard.

DATA HANDLING PRACTICES

How We Keep Your Information Secure

Encryption in Transit

Every deposit via DANA, OVO, GoPay or QRIS and every withdrawal request travels through SSL/TLS encryption. Your payment credentials are never stored in plaintext on our servers.

Payment Partner Security

We work with PCI-DSS compliant payment processors. Your actual card or wallet details stay with them; we receive only a token to verify and process your transaction.

Account Access Control

Your login credentials are hashed. Two-factor authentication is available in Account Settings under Security. Enable it to add a code verification step on login from new devices.

Data Retention Policy

We keep your active-account data as long as your membership runs. After closure, transaction records are archived for regulatory compliance; personal details are pseudonymised after 12 months.

Access Requests

Contact support with 'Data Access Request' in the subject line. Include your username and email. We respond with a copy of your personal data within 10 business days where local law permits.

Third-Party Sharing

We share minimal data with licensed payment partners, anti-fraud vendors and legal authorities where required by law. We do not sell your data to marketers or brokers.

Privacy Policy Questions Answered

We collect your name, email, phone number, date of birth and address during registration to verify your identity. When you deposit via DANA, OVO, GoPay or QRIS, we also store your payment identifier and transaction timestamp for withdrawal processing and fraud prevention.

Your deposit and withdrawal records stay in your account dashboard for easy reference. We retain detailed transaction logs for up to three years for compliance and dispute resolution, then archive them. Contact support if you need a statement of older transactions.

Yes. Log in to Account Settings → Privacy & Security and select 'Download My Data' to export your profile, payment methods and activity summary instantly. For a formal data-subject access request, email support with your username and we'll respond within 10 business days.

We share only essential data with licensed payment processors, anti-fraud systems and legal authorities where required by law. We do not sell or rent your personal information to third-party marketers. All sharing depends on local law and our contractual obligations.

After account closure, your personal details are pseudonymised within 12 months and your transaction records are archived for regulatory compliance. You may request permanent deletion of your profile where local law permits; contact support to start that process.

All deposits and withdrawals are encrypted and processed through PCI-DSS compliant payment partners. We monitor your account for unusual activity, verify large withdrawals with a second confirmation step and use tokenisation so your actual payment credentials never touch our servers.

Open Account Settings → Profile to edit your email, phone number and address at any time. To request deletion of specific data or opt out of certain data uses, contact support with your request and we'll confirm what changes are possible under local law.

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